Ideas and Complaints

Ideas and complaints


Ideas and complaints management of the city administration of Jülich

What is the ideas and complaints management?
In private economy, the instrument of "complaints management" has been successfully used for years. It shall reduce the dissatisfaction of customers and prevent this in the future. Thus, it serves for customer retention.
Within the frame of the modernisation of administration, economic instruments are transferred to the communities. As many other communities, the city administration of Jülich is currently also in a state of transformation. In this, the orientation of the citizens and employees but also the continuous improvement of administrative services are in the foreground. In particular for the orientation of the citizens and the continuous improvement, the contact between the city administration and citizens plays an important role. In 1998, the city of Jülich has carried out a survey among the citizens as a first step in this direction. In the overall view, complaints represent such a permanent contact between the citizens and city administration.
"The future belongs to good ideas!" The city administration wants to collect further ideas, questions and messages from the citizens in order to be able to work on them. Therefore, this office is not only called complaints office but "ideas and complaints management". It shall be made clear to the citizens that complaints matter to the city of Jülich and are taken seriously. The motto of the ideas and complaints management is "Give new impetus!"

Ask questions, contribute ideas, deliver notices, rid yourself of complaints!
(Please indicate your address, so that we can respond to you.)

  • 23  Nov  2020

    Digitaler Jülicher Festvortrag zum Jahresabschluss 2020

    Erstausstrahlung am 1. Dezember 2020, 18.30 Uhr

  • 23  Nov  2020

    Weihnachtsbaum geschmückt

    Gestifteter Schmuck verschönert Marktplatz

  • 19  Nov  2020

    Änderung der Erreichbarkeit

    Bitte Handynummer gegen Festnetznummer austauschen

  • 19  Nov  2020

    Sitzung des Ausschusses für Kultur, Dorf- und Stadtentwicklung, Wirtschaftsförderung

    26. November 2020, 18 Uhr, Kulturmuschel im Stadtgarten des Brückenkopf-Parks Jülich

  • 19  Nov  2020

    Sitzung des Integrationsrates


    25. November 2020, 19 Uhr, Großer Saal im Neuen Rathaus


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